Return Policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with the tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at lande.accessories26@gmail.com.

If your return is approved, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned. For obvious hygiene and health-safety reasons, all of our beauty and personal care products (lip glosses, lip balms, lip masks, blushes, etc.) are considered final sale.

These items cannot be returned, exchanged, or refunded once purchased. We encourage you to carefully review the product descriptions before completing your purchase.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to make sure you get what you want is to return the item you currently have. Once your return is approved, you can place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As stated above, your item must be in the same condition in which you received it, unworn or unused, with the tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at lande.accessories26@gmail.com.